Frequently Asked Questions

Please read our FAQ before sending us a message.

I forgot my password, how do i reset it?

Don’t worry! You can reset your password by clicking here. You will receive an email with instructions on how to reset your password.

Which payment methods are accepted?

We currently accept the following payment methods:
– iDeal
– Creditcard (3Ds Security Required)
– SOFORT Banking
– Ethereum (ETH)
– Bitcoin (BTC)

Having trouble paying with 3D secure payment Creditcard? Click here for a full guide.

How long will delivery take?

This really depends on your location. We ship from within Europe, so all orders from within Europe can take up from 1-5 business days.

International orders may take around 10 business days on average.

How secure is shopping in the Online Shop? Is my data protected?

Shopping at is very safe. We have a strict Privacy Policy so we don’t get any data leaks.
Always make sure you are on the HTTPS website when you checkout.

What happens after ordering?

First of all, thank you for your order!

When you place an order you will receive a confirmation email of your order. If you didn’t receive a confirmation mail, check your spam box first, if it’s not in the spam box please sent us an email at

I have other questions regarding shipping

Please visit our shipping policy page for any questions regarding shipping.

Have A Question? We Have the Answer!

Do you have a question regarding your order? Please make sure to add your order number to your request so we can help you a lot quicker:)

Company Information:

Create-Aesthetics B.V.

4451 AC Heinkenszand
Dorpstraat 84
The Netherlands

Chamber of Commerce number: 71984658
VAT Number: NL858928802B01
Phone: +31 622558957
Available by telephone from Monday to Friday from 9 am to 5 pm